Refund policy
Cancellations
Once we receive your order, we will start to work on it right away. Therefore it may not be possible to cancel an order already in process. To request a cancellation, get in touch via chat or email at hello@kibunliving.com, and we will attempt to stop or modify the order.
Returns
We want you to LOVE your light, but if you are unhappy with your product, we will take it back within 30 days, no questions asked.
Returns are as easy as 1,2,3:
- Click HERE to complete our return authorization form.
- Pack the product, attach the shipping label provided to the box, and drop it off at any UPS location.
- We will issue you a credit as soon as your return label gets scanned at UPS, but there may be some processing delays depending on your payment method.
We are unable to accept returns for:
- Products without the original packaging or not in their original condition
- Products marked non-returnable on the Product Detail Page
Damaged or Defective Items
Unfortunately, fragile items sometimes get damaged in shipping. We ask that you inspect all items individually once they arrive and notify us at hello@kibunliving.com of any issues within (5) days.
Warranties
Kibun ensures the integrity of our full line of innovative, high-performance, and superior quality products by maintaining a strict product inspection process, by implementing multiple checkpoints throughout the manufacturing process, and with our in-house state-of-the-art testing lab.
Kibun warrants its products to perform according to specifications. We offer three-to-five-year warranties on our products (based on average household use of 3 hours per day according to federal estimation standards issued by the Department of Energy and Federal Trade Commission).
If a covered product fails within the specified warranty period, please contact us via chat or by email at hello@kibunliving.com. We will issue a direct or comparable replacement item as soon as possible. Return of the defective product gets determined on a case-by-case basis, so please be sure to keep the defective product until your replacement process is confirmed.